Protect our business.

We value honesty, integrity and transparency.

Compliance with laws, rules and internal regulations is a top priority at Emilia Seniorenresidenz (hereinafter: the company). Only if we act in compliance with the law and with integrity do we protect our company, our employees and our business partners. The whistleblower system accepts concrete indications of potential misconduct by employees of the company.

This reporting system is not intended for residents of Emilia Seniorenresidenz. 

If your concern is a customer complaint or involves business partners, please contact the offices listed below. These issues are not handled by the company's external compliance officer (hinweisgeberexperte.de).

It requires the attention and willingness of all to point out breaches of rules by employees of the company in the case of concrete information. These can be reported confidentially to the whistleblower system - at any time and in German and English. This includes, for example, violations of the Compliance Guidelines or antitrust law, corruption, violations of human rights, theft, discrimination or mobbing. In addition to employees, business partners, customers and other third parties can also submit reports if they have specific information about breaches of the rules.

Protection for all involved

The whistleblower system guarantees the greatest possible protection for whistleblowers and those affected. An investigation is only initiated after careful examination of the information and if there are concrete indications of a violation of rules. Information is handled in a fair and confidential process. Discrimination, intimidation or hostility that occurs because of a report made to the Company's whistleblowing system will be investigated and punished according to the same process.

Making a report - but doing it right!

After receiving the information, the external compliance officer of the company processes it in compliance with all necessary procedural principles (e.g. confidentiality, protection of whistleblowers). In order to process cases and, if necessary, initiate appropriate investigative measures, dialogue with the whistleblower is often necessary. Therefore, it is important that the information is formulated as concretely as possible. It is helpful if you consider five questions when making a report:

•     Who? - Who is it about? Who is affected?
•     What? - What has happened? Describe the facts of the case.
•     When? - When was the incident?
•     How? - How often did it happen?
•     Where? - Where did the incident occur?

Whistleblowers should make sure that the descriptions can also be understood by people outside the field. To this end, it is helpful if they are available for further questions. If there is a willingness to do so, but anonymity towards the external compliance officer and the company is to be maintained, the whistleblowers can use the anonymous reporting channels.

In addition to the external compliance officer of the company (hinweisgeberexperte.de), other departments within the company may also be involved in the processing of information. In the case of substantiated tips, the external compliance officer and the company normally commission the necessary internal investigations at investigative functions (such as special audits or security). Likewise, the external compliance officer works with the staff in the intelligence function and initiates action where necessary.

 Attention: This system must not be misused to deliberately provide false or defamatory information.